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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Map the process
   • Liaise with process stakeholders to discuss and identify steps in the process
   • Rank information gained about process steps into critical, important and optional steps
   • Document the agreed process steps using the selected process mapping technique
   • Document the aspects being mapped using the selected process mapping technique and show how they relate to the steps
   • Validate steps and techniques with internal or external sources of information
2. Apply the map
   • Analyse the process map to ensure that it is fit for its intended purpose
   • Identify further changes needed to the process map as a result of the analysis
   • Validate changes and finalise process map
3. Define scope of the process map
   • Identify the purpose for the process mapping
4. Define the boundaries of the process to be mapped
5. Identify process stakeholders to participate in the mapping
6. Identify the aspects to be mapped
7. Select a process mapping technique
8. Identify sources of information to populate and validate the process map
   • Liaise with process stakeholders to discuss and identify steps in the process
9. Rank information gained about process steps into critical, important and optional steps
10. Document the agreed process steps using the selected process mapping technique
11. Document the aspects being mapped using the selected process mapping technique and show how they relate to the steps
12. Validate steps and techniques with internal or external sources of information
    • Analyse the process map to ensure that it is fit for its intended purpose
13. Identify further changes needed to the process map as a result of the analysis
14. Validate changes and finalise process map

Range Statement

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